Have to say that the service has
been extremely substandard
tonight! Ordered at 4:07 for
delivery at 5:45 and then receive
call at 6:05 advising order is
sat waiting for collection as no
delivery drivers. To top it off,
if we wanted delivery there would
have been another 45 min wait!
Just shocking customer service!
In light of issues caused by snow
we would have accepted a change
to service but a call should have
been made well in advance of the
arranged time slot, not 20
minutes after! The naan bread was
like a stale crisp!
So disappointing as generally
speaking, the food is excellent.
This is now our 3rd order and 3rd
issue; first order had missing
naan bread (which was delivered
separately to correct), second
order was booked for 9pm and I
got a call at 7pm advising food
was ready to collect and now
this! Quite appalling that there
was no apology or even an attempt
to provide a goodwill gesture!
Safe to say we will take our